How we like do business:

  1. “The Company” and “We” means Distinctive Kitchens Oxford Limited, Registered in England as Company Number 11563011. “The Customer” and “You” means the person, firm or company purchasing the Goods.
  2. A Contract will come into effect between The Company and The Customer once a deposit is paid.
  3. The Customer will be responsible for insurance of all Goods against loss or destruction once they have been delivered to site.
  4. Supplied materials may have slight variations in colour, grain or texture from each other or from those in the showroom, this could be due to them being natural products / changes in manufacturing / upgrades to doors / change of supplier. Same will be deemed acceptable by You.
  5. No employee or agent of The Company has authority to make any oral representation concerning the price, nature or quality of The Company’s Goods or Services unless confirmed by The Company in writing, nor to make any decision or offer any suggestion or change any design / plan unless confirmed by The Company in writing.
  6. The work to be carried out will be as per the quotation. The goods supplied will be as per the itemised list. Illustrations and Showroom items are for demonstration purposes only and do not form part of the Contract.
  7. The Customer warrants that the premises are structurally suitable for the work proposed. Unless otherwise stated, our quotation for fitting assumes that the kitchen is cleared so far as is possible ready for removal. Any items The Customer wishes to be retained should be removed. We will not be liable for loss of any items left in the kitchen that should have been cleared.
  8. Suitably located hot and cold water supplies with isolation valves and drainage must be provided and stop taps must be accessible and in good working order. If applicable, a suitably located gas supply point must be available. In the event that these conditions are not met we reserve the right to make an additional charge for any works necessary to enable the installation to proceed.
  9. In the event of plastering works being undertaken, customers should be aware that the standard quotation is for 1 skim of plaster which may follow the lines and undulations of the existing walls. Where tiles are removed this may also require additional chargeable work which We are unable to predict before removal.
  10. Refreshing or matching existing skirting / sockets / paintwork / silicone / wall finishes is decorative work and has not been quoted for unless detailed on the Invoice.
  11. Delivery may take place prior to installation but this will be for no more than 7 days without Your agreement.
  12. Installation Customers: We will check plans and dimensions before manufacture. Small changes in size may be made at our discretion in the interest of obtaining a satisfactory fit and may result in a charging adjustment.
  13. Supply Customers: It is the Customer’s / fitters responsibility to check all sizes on plans and listings prior to Ordering. We can accept no liability for poor fitting of our products by others or for inaccurate measurements. We strongly advise that You continuously monitor and check sizing, and advise Us of any change in good time for alterations to be made prior to Order.
  14. We reserve the right to exchange Goods for others of our choice & of a similar specification in the event of unavailability. If no suitable alternative is available this may result in a charging adjustment.
  15. We reserve the right to amend the plan in the event of any unforeseen circumstances arising or problems manifesting themselves upon installation and this may result in a charging adjustment.
  16. For Customers supplying / reusing appliances / sink / tap, We charge £25 per item to unpack, inspect & install / remove & reinstall. Please ensure that the relevant installation / venting kits are on-site.
  17. Due to the explicit nature of our Waste Licence and Environmental Recycling commitment, any skip / bag on-site is the property of The Company and Customer’s other contractors may not use it without prior agreement.
  18. Where an installation includes the ducting of an appliance or installation of a waste disposal unit, We reserve the right to withdraw or amend this option if installation proves to be impractical or unsuitable.
  19. We will endeavour to minimise inconvenience to the Customer at all times, however by nature of the work, we cannot be held liable for any inconvenience, loss of time or accidental damage. Whilst We will do our best to deliver / install within the timescales indicated to You, We cannot be liable for any loss caused by delay.
  20. Customers retaining existing floor or wall coverings must be aware that patching up work may be required to same before and / or after installation as per Point 10 and is not included unless detailed in the quote.
  21. In the event of cancellation, and / or delay not caused by the Company, charges may be applicable in accordance with the stage of your Order to indemnify Us against all losses. Additional charges for administration, design works and/or fitting costs, including lost time, may be applied at our discretion. In the event of a cancellation You are required to confirm your reason in writing and send it by recorded delivery to Our Trading Address. The Final balance will become due if the Company writes to You advising that all reasonable efforts have been made to complete the project.
  22. No claims for damaged goods will be accepted unless notification is given in writing within 2 days of delivery for supply only customers or by final sign-off for Installation customers.
  23. All items supplied are covered by individual manufacturers warranties, which are effective from the date of delivery / installation and Customers are reminded to register for the individual warranty. Installation is guaranteed for 12 months from the completion. Laminate worktops and cabinetry are not guaranteed against damage caused by ingress of water. This does not affect your Statutory Rights.
  24. We reserve the right to use before / during / after pictures of projects and other Marketing tools unless You advise Us in writing not to do so. Calls to and from Company phone numbers may be recorded for clarification purposes.
  25. Our standard Payment Terms: For all Sales £500 non-refundable deposit for consultation, copies of plan & elevations.
  26. Supply only – 50% of the Order value 4 weeks before delivery, 50% on day of delivery.
  27. Installation – 33% of the Order value at the point of order, 33% on commencement date, 33% at worktop template, 10% of the Order value will be retained by You, to be paid within 7 days of the Installation being completed.
  28. Guarantee: Distinctive Kitchens Oxford Limited are pleased to Guarantee the cabinets & doors & internal mechanisms of your new kitchen for an extended period of 25 years (Supply only kitchens are guaranteed for a period of 10 Years)

    • You must personally have purchased kitchen units from Distinctive Kitchens Oxford Ltd and had them installed by Us in order for the Guarantee to be valid.
    • The 25 year Guarantee period runs from the date of delivery to your property.
    • The 25 year Guarantee applies to cabinets, doors, drawer fronts & hinges.
    • We will rectify defects which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, in writing, and within the Guarantee period.
    • The following are excluded from the Guarantee;
      • Normal wear and tear.
      • Failures resulting from use for anything other than a residential Kitchen or Bedroom
      • Damage caused by incorrect fitting of installers other than from Distinctive Kitchens Oxford Ltd
      • Chips / dents / scratches.
      • Any water ingress or damp howsoever caused.
      • Variations in the colour and structure of the product which would normally be considered to occur over the period of time.
      • Variations in the colour and structure of the product caused by sunlight covering certain parts of the room and not others.
    • Appliances, sinks, taps, work tops, handles, internal storage mechanisms.
    • Any Fitting or Labour costs of replacements are not covered.
    • Should you require a replacement part that is no longer available we will use a suitable replacement part of our choice of at least the same quality.
    • Should you require a replacement door or drawer front that is no longer available (i.e it has been discontinued) we will replace the item with a product as similar as possible to the original in style & quality. The guarantee does not provide for the replacement of every door or drawer front in this circumstance.
    • Repair or exchange does not extend the original Guarantee period and it does not result in a new Guarantee.
    • The Guarantee is held by the original purchaser of the Kitchen or Bedroom and is not transferable.
    • These terms and conditions shall apply in their current version and do not affect your Statutory Rights as applicable at the time of purchase.
  29. Privacy Policy: Details of our most recent Privacy Policy can be found in-store, or on request from “The Data Controller” at our registered address. Our website does not use cookies or store browser information or harvest any data. By completing our “Contact Us” for you are agreeing to provide your personal data and will be stored / used as per our Privacy Policy until we reasonably conclude it should be destroyed or until you tell us to destroy it.